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Dec 21, 2010

Trust Still Trumps Products for Online Shoppers

INAP

Online shopping is on the way up, and it’s easy to see why, especially during the holiday season – no fighting mall crowds, standing in lines or transporting gifts to far-away friends and relatives. In fact, consulting firm FTI just released its 2010 Retail Report, which showed online retail to be the best performing market segment during the recession. The report also projects that online retail will approach $200 billion in 2011 and will double its share of total U.S. retail sales by 2020.

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Dec 16, 2010

SLA = So Long Accountability?

INAP

If you pay for something, whether it’s a hamburger, car or IP connectivity, you expect to get what you pay for. If you don’t, you want your money back. That’s why Service Level Agreements (SLAs) drive network connectivity and IT infrastructure purchase decisions and provide an on-going ‘insurance policy’ for enterprises with their service providers.

But a recent article by Carol Wilson at Light Reading – Keeping Customers in the Dark – raised the issue of whether enterprises actually use SLA data and therefore whether service providers still needed to provide it.

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