Dec 11, 2012

The right IT foundation for successful SaaS

Ansley Kilgore

Jolokia NetworksThe right IT Infrastructure can make or break your business. This is especially true for companies that provide IT services, hosting and streaming for SaaS clients. Without the right foundation in place, it limits your ability to offer agile, cost-effective solutions that will grow and scale along with the needs of your clients. Let’s take a look at a real-world example of how one company successfully provides its SaaS clients with innovative, cutting-edge performance solutions.

As an Internap partner for more than a decade, Jolokia provides hosting, streaming and IT services using a private cloud infrastructure, with worldwide content distribution and dynamic application acceleration technologies. With a broad client base of SaaS application providers and clients that require support for delivery of live and on-demand rich media, Jolokia must provide top-notch solutions.

In order for their clients to be successful, a few critical pieces must be in place:

High availability – Access to a high availability network is clearly at the top of Jolokia’s list. With the majority of its customers being SaaS providers, it is crucial for their revenue-generating services to be supported by a network infrastructure with best-in-class levels of availability.

Low latency – Excellent latency performance is essential. Many SaaS applications depend on minimal delay within the connecting network to ensure the necessary performance for end-user expectations. A two-second delay in website performance results in a 3.75% reduction in clicks. This delay also results in more than a 4% loss in satisfaction and, most importantly, a 4.3% loss in revenue per visitor.

Content Delivery Network (CDN) – Jolokia constantly streams transmuxed VOD, and thanks to Internap’s VOD and Live Streaming CDN service, they are able to process very large transmuxed events on the system successfully.

Internap has helped Jolokia meet its goals by providing a performance infrastructure that few companies can match. According to Mark Pace, CTO of Jolokia, “We have done hundreds of small events with a few hundred people to events with over a hundred thousand. We stream transmuxed VOD all day, every day. No small beans there with the size of events and the demands of our customers; between the platform and the excellent service I cannot recommend anyone more.”

Providing flexible alternatives to their customers is a hallmark of the Jolokia model. With demanding customers seeking to make their SaaS services more efficient, more scalable and more cost effective, Jolokia needs a partner it can count on.

Download “A Content Delivery Network Buyer’s Guide” to help you determine if CDN services are right for your business.

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Ansley Kilgore

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