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HorizonIQ FAQ

Product Overview and Benefits

A private cloud is a computing environment dedicated to a single customer. Unlike public cloud providers like AWS, Google Cloud, and Microsoft Azure, it does not share the underlying hardware with other customers.

With a private cloud, you get the benefits of virtualization plus dedicated performance without noisy neighbors. Since your private cloud computing environment is dedicated just to you, you don’t have to worry about compliance or privacy issues. Private clouds can be scaled up or down depending on your business needs.

Our private cloud environment is single tenant meaning that the performance of this environment is 100% dedicated to you without worrying about noisy neighbors. HorizonIQ private cloud also has the benefit of being fully managed while also having a flat monthly fee.

Bare Metal server hosting is a single-tenant hosting device that provides you with full control over your compute resources. As opposed to shared hosting solutions, a dedicated server does not host multiple tenants. This means that all compute and storage resources are used by one client for his/her specific services and applications.

With Bare Metal servers, you have complete control over your infrastructure. You get dedicated performance without noisy neighbors. Since your server is dedicated just to you, you don’t have to worry about compliance or privacy issues. You get an unbeatable price-to-performance ratio compared to public cloud solutions.

Our Bare Metal servers are single tenant meaning that the performance of these servers is 100% dedicated to you without worrying about noisy neighbors. Bare Metal is best used for workloads that have constant demand. In these scenarios, there is a significant price savings with Bare Metal vs. public cloud providers.

Infrastructure in a Box is HorizonIQ’s unique solution to simplify infrastructure planning and design. Infrastructure in a Box combines HorizonIQ’s most popular service offerings into a complete compute, network, security, and storage solution.

Infrastructure in a Box allows IT teams to quickly procure and spin up a complete infrastructure environment. Infrastructure in a Box also provides complete control over your infrastructure. You get dedicated performance without noisy neighbors. Since your infrastructure environment is dedicated just to you, you don’t have to worry about compliance or privacy issues. You get an unbeatable price-to-performance ratio compared to public cloud solutions.

Our Infrastructure in a Box resources are single tenant meaning that the performance of these resources are 100% dedicated to you without worrying about noisy neighbors. HorizonIQ’s dedicated infrastructure resources are best used for workloads that have constant demand. Infrastructure in a Box also comes with 10TB of outbound data transfer included. In these scenarios, there is a significant price savings with Infrastructure in a Box vs. public cloud providers.

We offer Virtual Load Balancers and Dedicated Hardware Load Balancers. Our load balancers are offered at a variety of performance tiers that meet use cases for small and medium-sized businesses as well as for high-performance computing applications like AI and machine learning.

Load balancers distribute incoming network traffic across multiple servers, preventing any single server from becoming overwhelmed. This reduces response times, minimizes latency, and ensures your applications run smoothly even during peak traffic periods.

HorizonIQ offers a unique combination of high accuracy detection, multi-layered protection, and automated management, supported by a 100% uptime SLA and a global reach.

HorizonIQ offers Virtual Cross Connects (VXCs) through Megaport’s software-defined network (SDN). VXCs provide private, Layer 2 point-to-point connections between your HorizonIQ environment and other locations or cloud providers within Megaport’s network. This enables secure, low-latency connectivity without using the public internet.



Solution Selection and Deployment

We offer three tiers of managed private cloud to cover the most common business needs. Essential Managed Private Cloud tier is best suited for web hosting, non-critical workloads, and similar use cases. Advanced Managed Private Cloud is best suited for big data analysis, storage, and similar use cases. Performance Managed Private Cloud is best suited for the most demanding workloads such as AI, machine learning and other similar use cases. Still have questions? We’re here to help – contact us today.

We offer a broad range of Bare Metal configuration options to cover the most common business needs. Our standard Bare Metal category is best suited for web hosting, non-critical workloads, and similar use cases. Our Advanced Bare Metal category is best suited for big data analysis, storage, and similar use cases. Our Performance Bare Metal category is best suited for the most demanding workloads such as AI, machine learning and other similar use cases. Still have questions? We’re here to help – contact us today.

We currently offer three types of NVIDIA GPUs. The L40S is the all-around workhorse suited for a variety of use cases including AI inference and training, 3D graphics and rendering, and video encoding/decoding. The H100 powers AI training, inference, and high-performance computing workloads with industry-leading speed and scalability. The A100 is focused on demanding AI, High Performance Computing (HPC), and analytics use cases. Please contact our sales team and they can help you find the best GPU for your business.

The dedicated hardware firewalls are designed for high-performance computing applications like AI, machine learning, and resource-intensive databases. They offer comprehensive protection across layers 2-7, including intrusion prevention and deep packet inspection, with fully dedicated hardware ensuring maximum security and performance. Our virtual firewalls are more affordable and ideal for small to medium-sized businesses. They provide essential protection across layers 2-4, with customizable packet filtering and VPN access. While they are cost-effective with a lower fixed monthly fee, they may not offer the same level of performance and security as dedicated hardware firewalls.

Infrastructure in a Box is meant to take the guesswork out of infrastructure planning and design. With the help of our in-house technical experts, we have designed Infrastructure in a Box to provide a simplified way to buy and deploy infrastructure. If you need help with your infrastructure planning, Infrastructure in a Box provides a complete solution to help you get started quickly.

HorizonIQ services are available with flexible terms, including month-to-month billing with no minimum commitment, as well as 12, 24, or 36-month contracts at discounted rates.

HorizonIQ requires a minimum of three nodes for any private cloud environment. A maximum of 64 nodes can be supported per VMware cluster, and 32 maximum per Proxmox cluster. Customers can have an unlimited number of clusters.

Yes, you can select the geographic regions that best meet your performance, regulatory, and latency requirements for hosting GPU servers. The H100, A100, and L40S GPUs are available at all our London, Amsterdam, Chicago, New Jersey, Seattle, Dallas, Phoenix, and Silicon Valley data center locations.

Absolutely. Our firewalls offer global reach, allowing you to deploy them where you need help the most across a variety of regions. We ensure consistent protection and performance, no matter where your business operates.



Technical Features and Specifications

We currently support Windows, Ubuntu, Debian, AlmaLinux, and Red Hat. HorizonIQ’s private cloud uses VMware or Proxmox VE for virtualization.

We currently support Windows, Ubuntu, Debian, AlmaLinux, Red Hat, Proxmox, and VMware ESXi.

We currently support Windows, Ubuntu, Debian, AlmaLinux, Red Hat, Proxmox, and VMware ESXi.

We currently support Windows, Ubuntu, Debian, AlmaLinux, Red Hat, Proxmox, and VMware ESXi.

Our block storage service is built on either hybrid or flash-based NVMe hardware depending on the tier you choose.

Our object storage service is built on flash-based NVMe hardware, which offers superior performance compared to traditional storage solutions.

Our backup and recovery service is built on a combination of hybrid and flash-based NVMe hardware. This hardware ensures that your data remains protected. We use Veeam to orchestrate the backup and recovery jobs.

Our virtual load balancers are designed for high-performance environments. They can handle up to 500k L4 connections per second and 9Gbps L4 throughput. They are perfect for customers who already have a virtualized environment.

Our dedicated load balancers are built for extreme performance. They can handle an incredible amount of traffic — up to 5 million L4 connections per second and 80Gbps L4 throughput. Ideal for high-performance computing applications such as AI, machine learning, and resource-intensive databases.

Our load balancers handle various types of traffic, including HTTP, HTTPS, TCP, UDP, and application-specific protocols. They provide comprehensive support for both web and non-web applications.

Traffic steering intelligently routes traffic based on predefined policies and real-time conditions, such as server health, load, and geographic location for optimal distribution and performance.

Yes – our load balancers support SSL offloading, which decrypts SSL traffic and reduces the load on backend servers. This improves overall performance and simplifies certificate management.

The load balancers support session persistence (or “sticky sessions”), ensuring that user sessions are consistently directed to the same backend server. This is crucial for applications requiring consistent user experience.

Yes – our load balancers allow you to configure custom health checks to monitor the status of backend servers to make sure traffic is only directed to healthy servers.

Our load balancers are well-suited for microservices architectures, offering granular traffic management, service discovery integration, and support for container orchestration platforms like Kubernetes.

The Compass Portal provides detailed reporting and analytics, including traffic statistics, performance metrics, error rates, and historical data to help you optimize your load balancing strategy.

Yes – most of our load balancers support automation through APIs and integration with configuration management tools, allowing you to automate deployment, scaling, and configuration changes.

We provide tools and support for load testing and performance evaluation, allowing you to simulate traffic conditions and measure the effectiveness of your load balancing setup.

Our load balancers distribute network traffic across your infrastructure intelligently, reducing response times and latency. With layers 4-7 load balancing and layer 7 traffic management, our load balancers ensure optimal performance and availability for your applications. They also automatically reroute traffic away from failed servers, reducing downtime and readjusting traffic routing as you scale.

Absolutely. We offer ultimate flexibility and scalability. You can customize configurations to meet your exact needs, and our team can quickly add new servers to your environment as required. Automated management through the Compass portal allows you to manage servers efficiently.

We manage load balancers for you, freeing up your team to focus on more critical tasks. Our load balancers feature dynamic load balancing, traffic steering, TCP optimization, and caching to ensure high performance and reliability.

HorizonIQ can mitigate a wide range of DDoS attacks including volumetric packet floods, SYN floods, spoofed attacks, malicious DNS queries, malformed packet surges, and amplification attacks.

Our DDoS mitigation service offers multi-layered protection across layers 3 (network), 4 (transport), and 7 (application) for comprehensive defense against various attack vectors.

In certain locations, HorizonIQ has appliances that detect attacks and route these to scrubbing appliances. If an attack exceeds a certain threshold, it will be null-routed automatically without user intervention.

HorizonIQ’s block storage service offers high IOPS performance, suitable for intensive workloads such as databases and virtual machines. Please see above for IOPS rating for each of our block storage tiers.

HorizonIQ’s object storage service has several tiers of performance which offer high IOPS performance, suitable for a variety of unstructured data use cases.

Data consistency is maintained through advanced data integrity checks and redundant data paths.

Data consistency is maintained through advanced data integrity checks and redundant data paths.

There are no hard limits on the number of volumes you can create, allowing you to scale your storage infrastructure as needed.

There are no hard limits on the number of volumes you can create, allowing you to scale your storage infrastructure as needed.

Our flash-based NVMe hardware that comes with our Ultimate tier of block storage is designed to handle heavy workloads, providing consistent high performance even under demanding conditions.

Yes – our block storage service can be integrated with container orchestration platforms like Kubernetes, providing persistent storage for containerized applications.

Data migration between storage tiers is automated and can be scheduled based on policies such as data access frequency and performance requirements.

Data migration between storage tiers is automated and can be scheduled based on policies such as data access frequency and performance requirements.



Security and Compliance

Data encryption is handled both at rest and in transit, using advanced encryption standards to protect your data from unauthorized access.

Data encryption is handled both at rest and in transit, using advanced encryption standards to protect your data from unauthorized access.

Data encryption is handled both at rest and in transit, using advanced encryption standards to protect your data from unauthorized access.

Access control is managed through robust authentication and authorization mechanisms, including role-based access control (RBAC) and multi-factor authentication (MFA).

Access control is managed through robust authentication and authorization mechanisms, including role-based access control (RBAC) and multi-factor authentication (MFA).

Access control is managed through robust authentication and authorization mechanisms, including role-based access control (RBAC) and multi-factor authentication (MFA).

Yes – our block storage service supports multi-tenancy, allowing multiple users or departments to securely share the same storage infrastructure.

No – at this time our object storage service is only offered as a dedicated array reserved for a single customer. A multi-tenant option may become available in the future.

Our firewalls use stateful inspection of incoming and outgoing traffic, ensuring that only authorized access is allowed. This advanced technology helps protect your sensitive data from unauthorized intrusion.

We offer robust protection against cyberattacks by employing advanced security measures such as intrusion prevention, deep packet inspection, and customizable packet filtering.

Yes – our firewalls are designed to meet the security standards and compliance requirements of various industries, including healthcare, finance, and government.

Our firewalls are designed to meet industry regulations and standards such as HIPAA, PCI DSS, GDPR, and more, ensuring that your security infrastructure remains compliant and audit-ready.

Our load balancers include several security features, such as DDoS protection, IP whitelisting/blacklisting, and rate limiting to safeguard your applications. Custom rules can also be setup for more customization.

Our firewall includes Intrusion Prevention System (IPS), Spyware, and Antivirus (AV) signatures, offering robust threat prevention to safeguard your network against various cyber threats, including malware and malicious activities.

WildFire offers 0-day malware prevention by analyzing and identifying previously unknown threats in real-time, providing advanced protection against emerging malware and cyber attacks.

PAN-DB URL filtering offers comprehensive protection against malware, phishing, and other negative categories by filtering URLs based on their reputation and content, helping to prevent users from accessing malicious websites and compromising network security.

Our DNS security feature protects against tens of millions of malicious domains identified through real-time analysis, preventing users from accessing potentially harmful websites and reducing the risk of malware infections and data breaches.

GlobalProtect provides remote client-based and clientless VPN solutions, enabling secure and encrypted connectivity for remote users, regardless of their location, while ensuring seamless access to corporate resources and applications.

Our IoT security feature utilizes machine learning-powered risk reduction policies to identify and mitigate security risks associated with IoT devices, ensuring the integrity and security of your network infrastructure.

The data loss prevention feature helps prevent data breaches and facilitates regulatory compliance by monitoring and controlling the movement of sensitive data within your network, enforcing policies to prevent unauthorized access or transmission of confidential information.

Our SD-WAN feature adopts an end-to-end architecture with best-in-class security, providing secure and resilient connectivity across distributed networks while ensuring that traffic is inspected and protected against cyber threats at every point of the network.

All connectivity services operate over private links on Megaport’s encrypted backbone. VXCs support VLAN tagging and isolation, and public cloud connections are segmented through isolated VLANs to help maintain compliance and security.

HorizonIQ’s DDoS mitigation service defends against volumetric packet floods, SYN floods, spoofed attacks, malicious DNS queries, malformed packet surges, and amplification attacks. It protects your infrastructure from multi-vector network offensives, ransom campaigns, IoT botnets, and other external threats. This capability is available at many of our data center locations.

HorizonIQ uses a real-time behavioral analysis engine that dynamically identifies vector changes within seconds, accurately distinguishing between legitimate traffic and malicious activity.

HorizonIQ’s DDoS mitigation service sees to it that legitimate traffic reaches its intended destination by dynamically identifying and mitigating malicious traffic in real time.



Integration and Scalability

Yes – our block storage service can be integrated with various cloud storage solutions, including our own private cloud allowing for hybrid storage environments.

Yes – our object storage service can be integrated with various cloud storage solutions, allowing for hybrid storage environments. Contact our Sales Team for more information.

Yes – our backup and recovery service can be integrated with any VMware-based cloud solution. HorizonIQ offers our own private cloud that pairs natively with our backup and recovery service. Contact our Sales Team for more information.

Yes – our firewalls are designed to seamlessly integrate with other security solutions such as DDoS mitigation, intrusion detection systems, and security information and event management (SIEM) systems for enhanced protection.

HorizonIQ’s DDoS mitigation service is designed to seamlessly integrate with your existing security infrastructure, including firewalls, intrusion detection systems, and other security protocols.

Yes, HorizonIQ supports multicloud and hybrid cloud architectures.

Absolutely – they can be deployed in both on-premises data centers and cloud environments, providing a consistent and flexible load balancing solution across hybrid infrastructures.

Yes, any of our private cloud configurations can be customized. Please contact us to learn more.

Absolutely. We offer 50 different CPU options, including Intel Xeon, Intel Xeon Gold, and AMD EPYC servers. You can configure your RAM and storage with virtually limitless options, ensuring the perfect fit for AI, high-performance computing, big data, and mission-critical applications.

Yes, the packages shown above are just a starting point. Infrastructure in a Box can be fully customized to meet your unique needs.

Yes, any of our Bare Metal with GPU configurations can be customized. Please contact us to learn more.

While CPUs can handle many AI inference use cases, GPUs must be utilized for AI training. GPUs are also much more efficient for graphics and video use cases.

We currently support a maximum of two GPUs per server. However, we are working to expand that number in the future.

We currently support a maximum of two GPUs per server. However, we are working to expand that number in the future.

Yes, any of our private cloud tiers can be paired with our load balancers. Please contact us to learn more.

Proxmox MPC is built on hyperconverged storage, which by default, is single-tenant. In some cases, HorizonIQ can provide a separate SAN storage array. Please contact us to learn more.

Proxmox MPC uses single-tenant hyperconverged storage by default. SAN upgrades are available on request.

Yes, HorizonIQ provides offsite backup storage in Chicago and Phoenix for VMware workloads. This will be offered in the future for Proxmox as well.

If you have HorizonIQ’s private cloud, any data on our block storage service can be backed up to a second storage array either within the same data center or at our offsite backup environment in our Chicago or Phoenix data centers.

HorizonIQ partners with Veeam to provide customers same site backup options for their unstructured data needs.

Our block storage service supports disaster recovery through replication and failover mechanisms for customers also using our private cloud.

Through our partnership with Zerto, our object storage service supports disaster recovery through replication and failover mechanisms from a dedicated virtual environment.

HorizonIQ separately offers a disaster recovery service. This is a fully dedicated disaster recovery environment that entirely replicates your private cloud environment. This service is offered in conjunction with Zerto and provides a full failover environment in the event the production site is lost.

Currently, offsite backup is available at either our Chicago or Phoenix data centers.

Yes – you can easily add more storage capacity as your business needs change. You can also upgrade to a higher performance tier, making it a scalable solution.

Yes – you can easily add more storage capacity as your business needs change without any hard storage capacity caps.

Yes – you can easily add more storage capacity as your business needs change without any hard storage capacity caps.

Yes, with our Spend Portability program, we offer the flexibility to change your infrastructure as your business needs also change. You can also add additional nodes at any time.

Yes. With our Spend Portability program, we offer the flexibility to change your infrastructure as your business needs also change.

Absolutely. With our Spend Portability program, we offer the flexibility to change your infrastructure as your business needs also change.

Yes, you can add additional infrastructure resources as your workload demands change.



Management and Support

HorizonIQ will manage the setup of the hardware, VMware or Proxmox VE, and firewall including rules. HorizonIQ will ensure the hardware remains operational at all times and patch supported operating systems. HorizonIQ will monitor the environment for any issues. Each customer is responsible for the data that resides within the private cloud environment plus anything at the application layer.

Yes, for an additional charge, we can work with you to manage your Bare Metal infrastructure.

Yes, Infrastructure in a Box can either be self-managed or managed by HorizonIQ. The choice is yours.

We offer 24/7/365 support via phone and email, providing assistance with setup, configuration, and ongoing maintenance to ensure your load balancers operate optimally.

Our team provides comprehensive support and assistance for HorizonIQ firewalls, including troubleshooting, technical guidance, and 24/7 monitoring to ensure the security and integrity of your infrastructure.

Yes – we handle firewall management for you, freeing up your team to focus on more critical business tasks. With our automated management system, you can rest assured that your firewall is being monitored and maintained efficiently.

We manage firewall updates and maintenance for you, ensuring that your security infrastructure is always up-to-date with the latest patches and security enhancements.

Load balancing is managed through the HorizonIQ Compass Portal, which provides real-time monitoring, reporting, and management tools. You can view traffic patterns, server health, and performance metrics to optimize your setup.

DDoS mitigation is managed through the HorizonIQ Compass Portal, providing real-time monitoring, reporting, and management tools for optimal protection.

HorizonIQ continuously updates its behavioral analysis engine and defense mechanisms to adapt to emerging and evolving DDoS threats.

We manage the DDoS mitigation for you, freeing up your team to focus on more critical tasks and reducing the operational burden of managing DDoS defenses.

HorizonIQ’s proactive measures and real-time detection capabilities maintain service continuity so your applications and services remain available even during an attack.

Our trained technicians will work with you to ensure that your backup data is recovered to your production environment as quickly as possible.



Pricing and Billing

HorizonIQ offers a 10Gbps uplink with 10TB of outbound bandwidth included with each private cloud node. All inbound transfers are 100% free. Higher outbound bandwidth can be purchased. Outbound bandwidth exceeding the contracted amount is billed based on actual usage.

HorizonIQ offers either a 1Gbps or 10Gbps uplink with 10TB of outbound bandwidth included with each server. All inbound transfers are 100% free. Higher outbound bandwidth can be purchased. Outbound bandwidth exceeding the contracted amount is billed based on actual usage.

HorizonIQ offers either a 1Gbps or 10Gbps uplink with 10TB of outbound bandwidth included with each server. All inbound transfers are 100% free. Higher outbound bandwidth can be purchased. Outbound bandwidth exceeding the contracted amount is billed based on actual usage.

HorizonIQ offers either a 1Gbps or 10Gbps uplink with 10TB of outbound bandwidth included with each server. All inbound transfers are 100% free. Higher outbound bandwidth can be purchased. Outbound bandwidth exceeding the contracted amount is billed based on actual usage.

Additional costs may include extra bandwidth, additional IP addresses, and specific software licenses.

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